In the event that the product presents any damage, the buyer must notify the owner, via email to the address email@example.com within a maximum period of 24 hours from the moment of delivery of the product. After this period, no claims for damage will be accepted. In this case, the amount of the product will be paid, including shipping costs.
Within a period of seven calendar days, counting from the date of delivery of the product, the buyer will have the right to withdraw from the purchase made, as long as it is communicated via email (firstname.lastname@example.org) before the expiration of said period . The product must be new and in perfect condition, keeping the original accessories, packaging and labeling. Once the buyer has communicated the withdrawal, the product will be collected at the address provided by the buyer, always during business hours.
Within a maximum period of thirty days from the moment of receipt of the returned product and after verifying that the returned product is in perfect condition, the customer will be given a refund order through the same payment procedure for the that the purchase has been made, except shipping / return costs.
The right of withdrawal will not apply when the product that is the object of the order has been made according to the client's specifications or is personalized.